Field Service Engineer


POST:                         Field Service Engineer

HOURS:                      Full time, 40 hours per week with flexibility required around weekend and evening work.

BASE:                         Belfast. The postholder will be required to travel to and work from any of client/customer premises to ensure the needs of the business is met.          

REPORTS TO:           Engineering Service Manager

CLOSING DATE:       31ST May 2024



The Role

The postholder will be responsible to the Engineering Service Manager or designated authority for ensuring an effective and efficient provision of an installation, maintenance and/or repair service on the full range of coffee equipment to the customer in accordance with agreed schedules.The postholder may be allocated designated areas of work but will be required to be flexible to meet the needs of the business.  


Key Responsibilities and Accountabilities


Operational responsibilities

  • Assist the Engineering Service Manager in the sourcing and testing of parts and equipment.
  • Assess feedback from sales in relation to purchase of new machinery.
  • Maintain and service coffee machines and related equipment on customer premises.
  • Diagnose and repair faults across a wide range of machine types/brands both remotely and on site.
  • Ensure planned maintenance of equipment on customers’ premises in carried out in accordance with the scheduling requirements.
  • Prepare equipment for customers coffee specifications and complete installation.
  • Refurbish and test used machines in our workshop.
  • Programme machines to design and manufacture standards.
  • Ensure accurate and timely recording of all job times, outcomes, and parts used on Service App.
  • Ensure accuracy and timely completion of administrative associated tasks and safe and secure storage of same.
  • Ensure safe working practices are in use at all times.
  • Provide excellent customer service including the resolution of customer complaints.
  • Report outcome of complaints in accordance with company policy.



  • Promote the company positively at all times through the company values and strive to maintain and build upon the excellent reputation of the company.
  • Conduct yourself in a trustworthy, reasonable and responsible manner when undertaking your duties.
  • Promote a good and harmonious working environment where all are treated with respect and dignity and in which no form of intimidation or harassment is tolerated.
  • Abide by all company policies and procedures and ensure that these are implemented in the area of responsibility.
  • Within the context of the post, ensure full compliance with company health and safety requirements.
  • Participate in staff development and training events.
  • Any other duties deemed necessary with the postholder competency to ensure the effective operation of your role within the company.


This is the description of the job as it is presently constituted. It is the practice of the company to periodically examine staff job descriptions and to update them to ensure that they continue to relate to the job. It is the aim of the company to reach agreement to reasonable changes following discussion with the post holder.


      To apply please forward your current CV outlining how you meet the requirements for the position as outlined above to: