Field Service Engineer (ROI)

 

POST:                         Field Service Engineer (ROI)

HOURS:                     Full time, 40 hours per week with flexibility required around weekend and evening work.

BASE:                         Dublin. The postholder will be required to travel to and work from any of client/customer premises within and around the greater Dublin area to ensure the needs of the business are met. Travel to Belfast will be required for regular training and meetings.         

REPORTS TO:            Engineering Manager

CLOSING DATE:        30th August 2026

 

The Role

Due to an expanding customer base in southern Ireland Bailies coffee Company is looking for a new member of the Engineering Team based in Dublin to service the greater Dublin area.

The postholder will be responsible for installation, emergency service and preventative maintenance of a wide range of coffee making equipment; including La Marzocco, Mahlkoinig, Mazzer, Conti and Rex Royal.

The postholder will be based on the road, attending call outs as directed by the Engineering Scheduler based in Belfast to satisfy our customer SLA's.

Travel to Belfast will be required for regular training and meetings.

Key Responsibilities and Operational Duties

  • Maintain and service coffee machines and related equipment on customer premises.
  • Diagnose and repair faults across a wide range of machine types/brands both remotely and on site.
  • Ensure planned maintenance of equipment on customers’ premises in carried out in accordance with the scheduling requirements.
  • Prepare equipment for customers coffee specifications and complete installation.
  • Refurbish and test used machines in our workshop.
  • Programme machines to design and manufacture standards.
  • Ensure accurate and timely recording of all job times, outcomes, and parts used on Service App.
  • Ensure accuracy and timely completion of administrative associated tasks and safe and secure storage of same.
  • Ensure safe working practices are in use at all times.
  • Provide excellent customer service including the resolution of customer complaints.
  • Report outcome of complaints in accordance with company policy.

 

General

  • Promote the company positively at all times through the company values and strive to maintain and build upon the excellent reputation of the company.
  • Conduct yourself in a trustworthy, reasonable and responsible manner when
  • undertaking your duties.
  • Promote a good and harmonious working environment where all are treated with respect and dignity and in which no form of intimidation or harassment is tolerated.
  • Abide by all company policies and procedures and ensure that these are implemented in the area of responsibility.
  • Within the context of the post, ensure full compliance with company health and safety requirements.
  • Participate in staff development and training events.
  • Any other duties deemed necessary with the postholder competency to ensure the effective operation of your role within the company.

 

This is the description of the job as it is presently constituted. It is the practice of the company to periodically examine staff job descriptions and to update them to ensure that they continue to relate to the job. It is the aim of the company to reach agreement to reasonable changes following discussion with the post holder.

     

      To apply please forward your current CV outlining how you meet the requirements for the position as outlined above to: jobs@bailiescoffee.com